Consumer feedback is an essential gift to local businesses, helping them continuously improve customer satisfaction, but it can be both effectively given and gratefully received with a little extra care for civility on both sides.
Miriam relays an old local business tale, with more than a dozen inspiring examples of love, loyalty, and friendship between local businesses and their customers. She ends with tips for removing barriers to form lasting business relationships.
Your customer's experience after becoming a lead is important for their loyalty and retention. In this classic Whiteboard Friday, Dana DiTomaso shares 3 big things you can start doing today that will immensely improve your customer experience.
Should you put time and effort into building a vibrant online community? What are the benefits from a brand, SEO, and content marketing perspective? In this edition of Whiteboard Friday, Rand answers all your questions about investing in and structuring an online community, including whether it's worth your time.
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Having strong brand advocates can help insulate your brand from crisis, lead to referring links and positive media coverage, and help you create content for your brand. Learn how to develop advocates for your brand in this post.
Comment marketing can be a strong yet largely undervalued strategy, with high potential and low competition. In this Whiteboard Friday, Rand details what you can do to get noticed in the comments and the benefits you'll reap from high-quality contributions.
What value does your community provide and what value do you provide them? Rand explores 10 fresh, actionable strategies to encourage and promote an exchange of value that will feed your content and community efforts.
In crisis and tragedy, we turn to social media, so here's how to make sure your brand responds appropriately and you stay sane.
![How [and Why] to Build a Booming Facebook Group](https://mozpro.click/images/blog/banners/social-media-673b1b8_2021-03-31-003927.png?w=1180&h=400&auto=compress%2Cformat&fit=crop&dm=1617151167&s=ad317e8ffee2db8f2d3f89955257281c)
Facebook is still a bustling, active hub of the Internet. One way to tap into all that potential traffic? Building a vibrant, quality Facebook Group. Ryan Stewart gives us the hows and whys of creating and maintaining a great Group in the era of one billion active Facebook users in a single day.
If you believe the hype about Google+ being dead or dying, you're missing out on a great opportunity to grow your community and your brand.
At this very moment a spam comment is being written on the Moz blog, a tweet is being sent to @Moz, and someone is signing up for the next Mozinar. Today, meet the peeps behind the *beep*s from Roger, and join me in acknowledging our team of community managers for #CMAD.
What's the default reply to naysayers who claim social media never yields a positive ROI? Build a community! But it's not just about building a community anymore. Too many marketers quantify "community" with meaningless numbers. That's why the reply must be tweaked a bit. Build a community THAT CARES!
The Moz Community is one of the biggest SEO communities online. Analyzing the Moz Q&A, then, can help us understand what SEOs are really talking and worried about. Here's the result of analyzing more than 11,000 questions.
The way we're approaching online communities is backwards. If we want to significantly increase the size and level of activity of our communities we need to cultivate a strong sense of community. Richard Millington, founder of FeverBee, will show you can use proven social science to build bigger, better, and more active communities.